Sale - Refunds & Exchanges
Hey we get it! Your kids are growing at a rapid rate and sometimes things don't always fit. We want to make sure you’re happy with your product and love it, like we know you will.
CONDITIONS FOR EXCHANGE
- Merchandise must be exchanged within 30 days of purchase.
- Merchandise must be in saleable condition with all tags and hygiene stickers attached.
- Merchandise must not be worn, damaged, altered or washed.
HOW TO EXCHANGE SALE ITEMS
SUBMIT EXCHANGE: Complete our automated Exchange process here.
EXCHANGES: If you’d like to swap the size of an item that you have purchased during the sale period you will need to cover the cost of all postage. You can select the desired size to exchange to while completing the form above. Your exchange will be processed on receipt of the original items. You'll receive notification with a new tracking number once dispatched.
RETURNS: Returns are only accepted on items purchased at full price (using your first order discount code does not impact your return). No returns will be accepted on items purchased during the sitewide sale period. Please note, that any payments refunded through Afterpay will incur a 6% fee.
Sometimes parcels can take their time returning to us, so please allow up to 20 days for us to process your return. Once received, your refund will be processed as soon as possible and funds will be returned to the Credit Card or Paypal account that was used for the original transaction.
INTERNATIONAL RETURNS/EXCHANGES: We are more than happy for you to return or exchange full price items that adhere to our requirements within the 30 day timeframe. You'll need to cover the cost of all postage for all International Returns and Exchanges.
SALE: Prices as marked. Not available in conjunction with any other offer, discount or bundle. Sale excludes items labelled 'Back In Stock' or 'New In'. Unfortunately we're unable to offer refunds on sale items however we're happy to exchange for the correct size if available, you will just need to cover the cost of all postage.
FINAL SALE: Refunds and exchanges cannot be offered on items purchased in the Archive, Outlet, Bargain Bin or marked ‘Final Sale’.
FAULTY: We take extreme care in ensuring your goods are of the highest quality. Made to play and designed to last is the motto we live by. If for any reason you find a fault with one of our products we’ll happily replace it for you. Please complete the returns and exchange form above so we’re able to rectify the issue with your faulty item. Before returning any faulty items that have been worn, for hygiene reasons, please ensure they washed.
ITEM UNAVAILABILE: On the rare occasion an item is sold-out at the time of purchase, you will be notified by email as soon as possible and offer a suitable replacement or a full refund on the item. We aim to always have our stock inventory up-to-date, unfortunately this can happen during very busy periods like Black Friday.
SUPPLIERS: Milky items purchased from The Iconic, Swimwear Galore or independent stores are subject to their returns policies and procedures. Milky cannot accept returns for items that have not been purchased via www.milkyclothing.com.au
GIFT VOUCHERS: Milky Gift Vouchers are valid at milkyclothing.com.au. Cards cannot be exchanged for cash and no change is given. Any remaining balance can be used for future purchases. Gift Cards cannot be purchased using Afterpay or any pay later service. Gift cards do not expire and can be used in multiple transactions. This means gift cards can be used for any period of time until the balance reaches zero. If you make a purchase using the gift card for an amount that exceeds the gift card balance, you must pay the excess amount using another payment method. Gift vouchers are excluded from all sales.